0409 396 839

CALL US MOB:

CLIENT/TRAINEE INFORMATION

Thank you for your interest in our business.

We aim to provide a service you will want to use again and recommend to others.

 

Please note the following information regarding your rights and responsibilities
and some administrative procedures.

For further information regarding the course you are considering,
please contact the office and ask for a course outline or profile. 

This will address the costs of the course, the venues available in the immediate future,
details of course content and desired outcomes,
as well as identifying any prerequisites and evidence required.

Rights & Responsibilities of Trainees

 As a Logisafe Client you are expected to not threaten, endanger or offend any other person.  You are also expected not to victimize, harass or embarrass any other person.

You have the right;

  • To be free from any form of discrimination and /or harassment
  • To have your learning needs recognized and addressed by the training facilitator and be assisted to achieve the expected course outcome.
  • To be re-assessed if competency is not achieved first time – this may incur further cost.
  • To have your privacy and confidentiality respected.
  • To a prompt refund of course fees when applicable.
  • To access a fair and equitable system to assist with appeals, complaints and grievances.

Please speak to the training facilitator about any of the above issues, or direct correspondence to the manager.

Course fees and Refund Policy

A seperate bank account is maintained to ensure that sufficient funds are readily available to reimburse all pre-paid course fees at any given time.

All enrolments are considered tentative until payment has been received.

Course cancellations require reasonable notice (depending on resource requirements) for a refund otherwise alternative course dates may be offered.

Withdrawal from courses will be considered on an individual basis and appropriate refunds offered.

There will be no immediate refund for non-attendance, however trainees may rebook to another course depending on current enrolments. (10% administration fee may apply.)

 Discipline

 You are reminded that non-compliance with any Logisafe policies or training staff directives may result in disciplinary action being taken.  This could include counselling or exclusion from your course.

Appeals & Complaints – Dispute Prevention / Resolution

Logisafe has procedures in place for dealing with appeals & complaints.

If you wish to appeal an assessment outcome or have any grievance, you are encouraged to discuss and resolve these issues with the training facilitator or Logisafe management. If no solution can be agreed upon you are invited to initiate mediation.

Any person wishing to appeal an assessment outcome must notify Logisafe within 14 days of the assessment.